Clients have the right to treatment with dignity and respect.
Clients have the right to fair treatment. This is regardless of their race, religion, gender, ethnicity, age, disability, or source of payment.
Clients have the right to have their treatment and other member information kept private.
Records can be released without member permission in an emergency only, or if required by law.
Clients have the right to information from staff/providers in a language they can understand.
Clients have the right to have an easy to understand explanation of their condition and treatment.
Clients have the right to know all about their treatment choices. This would mean no matter of cost or if they are covered or not.
Clients have the right to get information about client services and role in the treatment process.
Clients have the right to information about providers.
Clients have the right to know the clinical guidelines used in providing and/or managing their care.
Clients have the right to provide input on Client policies and services.
Clients have the right to know about the complaint,
grievance, and appeal process.
Clients have the right to know about State and Federal laws that relate to their rights and responsibilities.
Clients have the right to know of their rights and responsibilities in the treatment process.
Clients have the right to share in the formation of their plan of care.
Clients have the responsibility to give providers information they need. This is so they can deliver the best possible care.
Clients have the responsibility to let their provider know when their treatment plan is no longer working for them.
Clients have the responsibility to follow their medication plan. They must tell their provider about medication changes, including medications given to them by other providers.
Clients have the responsibility to treat those giving them care with dignity and respect.
Clients should not take actions that could harm the lives of employees, providers, or other clients.
Clients have the responsibility to keep their appointments. Clients should call their providers as soon as possible if they need to cancel visits.
Clients have the responsibility to ask their providers questions about their care. This is so they can understand their care and their role in that care.
Clients have the responsibility to let their provider know about problems with paying fees.
Clients have the responsibility to follow the plans and instructions for their care. The client and provider will mutually agree upon client care.
